Service Excellence for Business Diploma With Co-op

ILAC International College

Learn essential Canadian workplace skills while improving your English. Courses include sales, human resources, leadership, hospitality and event planning.During the co-op term, you will practice the customer service skills you have learned in class and gain Canadian work experience. Co-op is also an opportunity to develop professional contacts within the industry and enhance students resumes. Our Co-op Advisors support students throughout the process of finding the right placement. Students are allowed to work full-time during the co-op component. By the end of this program, students will be able to: Modify and develop service strategies to reflect current and developing trends in the customer service industry. Demonstrate occupational skills, roles, and responsibilities to create a positive customer service experience. Apply customer service strategies and models in service occupations to enhance the customer service experience. Demonstrate effective and professional oral and written communication in the workplace. Conduct oneself in a professional and ethical manner in changing environments by applying various personal and interpersonal frameworks.

ILAC International College