OVERVIEW

The Office Administration – Health Services program gives you the opportunity to develop the specialized skills you need to work in a variety of health care settings. These include relevant technological skills like computer applications and specialized software, medical terminology, clinical and office procedures, effective oral and written communication skills and soft skills such as interpersonal skills, teamwork and customer service.

FULL DESCRIPTION

Office Administration – Health Services is a two-year diploma program that will prepare you to work effectively and efficiently in a health care office environment. These often dynamic settings can require a broad range of skills, including both technical and soft or "people" skills.

Some of the practical and technical skills include:

• computer applications and software
• medical terminology and anatomy
• transcription
• administrative and clinical office procedures
• billing for medical office settings
• health care law

We'll also prepare you to communicate effectively in a medical office environment by teaching you best practices with respect to:

• active listening
• effective writing for business communication
• oral communication skills

Program Learning Outcomes

The graduate has reliably demonstrated the ability to:

• Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
• Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
• Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
• Operate and provide support to others related to the use of office equipment and technologies.
• Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
• Produce financial and client billing records for health services by compiling relevant information and using accounting software.
• Produce health documents and reports using available technologies and applying industry standards.
• Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
• Identify and use non-invasive clinical tasks to support effective and efficient health service operations.

Your Career

As a graduate you can become a vital member of a health care team in a variety of positions including, but not limited to:

• receptionist
• clerical assistant
• office administrator
• hospital unit clerk

There are a wide range of employment opportunities open to you in this field. Graduates of our program have found employment in:

• doctors' offices
• clinics
• hospitals
• pharmaceutical companies
• government agencies
• medical organizations