Certificate Program in Client Service and Sales

Canadá

14

3

¿Qué aprenderé?

The Client Service and Sales program appeals to those seeking a career in client service industries. With a focus on contact centres, students learn the cornerstone skills of customer service, communication, and sales techniques to build relationships with clients. Throughout this program, students acquire the interpersonal skills and best practices to build performance excellence and increase productivity. The program enables students to confidently interact with a team and identify one’s immediate and long-term impact as a business asset within various sectors (e.g., finance, insurance, telecommunications, and hospitality). Students are introduced to supervisory skills and managerial principles to better prepare them for leadership opportunities. Emphasis is placed on developing and enhancing the required verbal and written communication skills to confidently engage clients, interact with internal and external stakeholders, and provide quality customer service.

The Client Service and Sales program may be delivered through a combination of in-class and on-line instruction. Simulations and real-life examples may be used to support hands-on communication, sales, and keyboarding practice during the learning of "talk-tech-type" engagement with clients. Students develop the necessary technical skills to perform in a multi-faceted and fast-paced contact centre environment. Opportunities to visit a contact centre highlight industry’s commitment to this training and give a first-hand look at career possibilities.

A workplace experience at the end of the program provides students with exposure to a contact centre facility during which they learn about the operations of a contact centre, observe client service representatives in action, and relate their experience to their newly acquired knowledge and skills. This experience also provides students with networking and relationship-building opportunities.

Career Possibilities

As a graduate of this program, you'll have a wide range of skills that can be applied in various service and sales business settings and that are valued by the contact centre industry. New Brunswick’s contact centre industry employs over 18,000 people and contributes over $1 billion to the NB economy. The range of employers is vast, but you may be employed by government agencies, telecommunication, financial, insurance, logistics, and research companies.

Specific Considerations

NBCC is a connected learning environment. All programs require a minimum specification, including access to the internet and a laptop. Your computer should meet your program technology requirements to ensure the software required for your program operates effectively. You can review these computer specifications here (under your program specifications). Free wifi is provided on all campuses.

¿En cuál departamento estoy?

New Brunswick Community College

Opciones de estudio

En línea/Distancia con asistencia (1 )

Costos de estudio
CAD$9.575,00 (US$ 7.033) por año
Fecha de inicio

Septiembre 2024

Lugar

Moncton Campus

1234 Mountain Road,

Moncton,

New Brunswick (NB),

E1C 8H9, Canada

En línea/Distancia con asistencia (1 )

Costos de estudio
CAD$9.575,00 (US$ 7.033) por año
Fecha de inicio

Septiembre 2024

Lugar

Saint John Campus

950 Grandview Avenue,

Saint John,

New Brunswick (NB),

E2J 4C5, Canada

Requerimiento de entrada

Para estudiantes internacionales

High School Diploma or Adult High School Diploma or GED Diploma of High School Equivalency or Essential Skills Achievement Pathway: Post-Secondary Entry High School Diploma

The following English proficiency tests can be submitted to NBCC for admission consideration: International English Language Testing System (IELTS) Academic test only - Minimum score of 6.0 with no subject test score less than 5.5; Test of English as a Foreign Language (TOEFL) - Minimum score of 80 with no subject test less than 18 (iBT Test); Duolingo English Test - Minimum score of 100 out of 160; Cambridge English - Overall Cambridge English Scale score of 169; Canadian Academic English Language (CAEL) - Minimum score of 60; The Canadian Test of English for Scholars and Trainees (CanTEST) - Minimum score of 4.5 with no subtest less than 4.0; PTE Pearson Test of English (Academic) - Minimum score of 65 with no subject test less than 60.

Puede haber diferentes requisitos de IELTS en función del curso elegido.

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