Like to plan ahead? Have the ambition to succeed? Want the loyalty and trust of your team? Need a better understanding of management? Then this is the right course for you.

This qualification allows you to take charge of your career. This course will instil in you the expertise needed to tackle the unpredictable and capitalise on new ideas, with training in leadership, planning, communication, and organisation. By completing this course, you will have the opportunity to build on your definitive knowledge, skills and experience to step up to a high-level supervisory or management role in a variety of enterprise and industry contexts.

You will learn how to manage operational plans, risk, team effectiveness and business outcomes and will enjoy the challenge of applying and evaluating solutions to unpredictable problems. Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They plan, design, apply and evaluate solutions to unpredictable problems, and identify and to analyse information from a variety of sources.

What you will learn:

• Planning, organising, implementing and monitoring your own workload and the workload of others
• Using communication skills to support individuals and teams meet organisational requirements
• Skills and knowledge required to plan, design, apply and evaluate solutions to unpredictable problems
• How to identify, analyse and synthesise information from a variety of sources

Rewarding and fulfilling career opportunities include:

• Office Manager
• Corporate Services Manager
• Operations Manager
• Business Development Manager

Work Placement

This course offers a simulated learning environment within SGSCC.

Units of Competency you will be studying:

1. BSBLDR511 Develop and use emotional intelligence
2. BSBMGT517 Manage operational plan
3. BSBLDR502 Lead and manage effective workplace relationships
4. BSBWOR502 Lead and manage team effectiveness
5. BSBLDR513 Communicate with influence
6. BSBMGT502 Manage people performance
7. BSBSLS501 Develop a sales plan
8. BSBRSK501 Manage risk
9. BSBCUS501 Manage quality customer service
10. BSBMGT516 Facilitate continuous improvement
11. BSBFIM501 Manage budgets and financial plans
12. BSBLED501 Develop a workplace learning environment.